Refund policy

Returns

Our policy lasts 30 days from purchase date.

To be eligible for a refund, items must be unused, unwashed and, in the same condition that you received it. 

To complete your return, please send your receipt or proof of purchase.

Refunds 

Once your return is received and inspected, we'll notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 7 work days.

Late or missing refunds 

Before contacting us about your refund, please first check your bank/credit card.

Sometimes it takes 2 - 3 weeks for credit refunds to be posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve checked and still have not yet received your refund, please email me at Mark@Heartthemes.com. 

Sale items 
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges 
We only replace items if they're defective or damaged. If you need to exchange it for the same item, send us an email to Mark@Heartthemes.com and mail your item to: 41 NE 107th St. , Miami FL 33161, United States.

 

Shipping
To return your product, you should mail your product to: 41 NE 107th St. , Miami FL 33161, United States